ORDERS DELIVERED DAMAGED, DEFECTIVE, INCORRECT OR INCOMPLETE

At Plum & Post, we make every effort to ensure your order arrives in as-advertised condition. Most of our merchandise is handcrafted. Please note that differences in color, form and finish are expected and add to the individuality of each piece. 

If your order is delivered damaged, defective, incorrect or incomplete, please notify us within 7 days from the date of receipt. This will ensure complete replacement of the damaged, defective, incorrect or missing items at no additional cost to you, or you may choose to receive a full credit or refund of the total purchase price. All damaged, defective or incorrect items authorized for return must be packaged in their original shipping carton with the enclosed packing slip. A return authorization from us is required. Please see below for details on obtaining this authorization.

Returning an item is easy. You may return to us any non-damaged, non-defective and unaltered merchandise, along with the enclosed packing slip, within 30 days from the date of delivery, to receive a full credit / refund of the purchase price (shipping charges cannot be refunded). A return authorization from us is required -- see below for details on obtaining this authorization.

A 20% restocking fee will be charged for any returned freight items.

RETURN AUTHORIZATION

Please email service@plumandpost.com or call 888-889-9868 with your request for a required return authorization. We will contact you either by email or phone with further information and instructions.

You may return any non-damaged, non-defective and unaltered merchandise along with the enclosed packing slip within 30 days from delivery date to receive a full credit/refund of the purchase price (we will not refund shipping charges). Return authorization from us is required along with a FedEx return label. Credit will not be given for returns made without authorization or past the 30-day limit.

CANCELLATIONS

If you wish to cancel your order, please call us at 888-889-9868 or email us at service@plumandpost.com with your request for an authorized cancellation. Customers requesting an approval for an authorized cancellation after the order has been shipped may be subject to a restocking fee. A 20% restocking fee will be charged for any returned freight items.  Freight charges cannot be refunded.